What should I consider when shopping for new luggage?

If you’re looking to buy new luggage, you should consider luggage with these features:

• Retractable rollers, rollers will make it easier to make it through the airport. You’ll also want retractable rollers, so the rollers won’t be pulled off.
• Removable straps. Straps make luggage easier to carry, but they can get caught on conveyor belts and either break or damage your luggage.
• A lock, preferably one that doesn’t dangle off the luggage too much.
• Carry-on luggage in a size that will be allowed under the recent more restrictive carry-on size limits.

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Non-refundable deposits are periodically required to hold rooms for your arrival and to provide you the lowest rates.

You will receive an instant confirmation to your email address immediately following your reservation. You may also receive a secondary supplemental confirmation number, which we can use to instantly validate as the providers' acknowledgement of your arrival.

We use secure-socket-layer (SSL) encryption, the standard encryption on the Internet. This encryption allows our users to feel confident and secure about supplying their credit card and personal information. SSL provides assurance that you are really doing business with us (and not an impostor) and that the information you are sending to us can not be intercepted or decrypted by anyone other than the intended recipient.

Please refer to your confirmation and or go to the website and complete a Customer Service Request. Include your previous reservation amount along with your questions. A Customer Service Representative will contact you within 24 hours to answer your questions.

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