What does the term "rack rate" mean?
A rack rate refers to the maximum or full price the Hotel will charge for the room. Of course, you'll want to avoid paying the full rack rate and try to find a discount on the room. You should be able to find the rack rate posted in the room, it is usually on the backside of your room’s door.

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Hopefully, you’ll find the answer to your questions or concerns by reading through our most frequently asked questions list. If you don’t find the answer to your question; please contact either Reservations or Customer Service. Reservations can be reached at the toll free number on our site. If necessary, our Customer Service may be able to assist.

Yes. You can switch hotels by canceling your previous reservation and making a new reservation. Please review your existing reservation to avoid any cancellation or modification penalties.

It depends on the how we negotiated with the provider. Some of our providers require just a room night deposit to hold your room while others require pre-payment at the time of your reservation. Please refer to the amount displayed on the hotel confirmation page to see what your credit card will be charged upon making the reservation. Typically those requiring pre-payment are offering significantly reduced rates.

We work closely with providers to deliver the lowest available rates anywhere on the Internet, anywhere in the world. In most cases, Internet Hot Deals are significantly lower than other online hotel booking websites. Internet-hot-deals are always displayed first for any city hotel search and are designated with a hot-deals link.

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