What does the term "rack rate" mean?
A rack rate refers to the maximum or full price the Hotel will charge for the room. Of course, you'll want to avoid paying the full rack rate and try to find a discount on the room. You should be able to find the rack rate posted in the room, it is usually on the backside of your room’s door.

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You can make a reservation for someone else using our system. Just make sure you include that person’s name and information as the guest. You can have a different name and address for the guest and for the person paying with their credit card.

You will receive an instant confirmation to your email address immediately following your reservation. You may also receive a secondary supplemental confirmation number, which we can use to instantly validate as the providers' acknowledgement of your arrival.

Please refer to your confirmation and or go to the website and complete a Customer Service Request. Include your previous reservation amount along with your questions. A Customer Service Representative will contact you within 24 hours to answer your questions.

The hotel information is actually updated by the hotel or hotel chain a number of times per year. Additionally, we strive to have the most accurate and complete hotel information available but we have to rely on the personnel at the hotel property to update and change information when appropriate. If you have specific requirements we recommend you contact the hotel to validate the amenity or service(s).

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