How can I pick the best Hotel for me?
You can check some of these issues if they are important to you.

• Ask around and consider their customer service record. What ratings have they received from independent rating organizations?
• Evaluate their franchise for consistency. Many Hotel’s are franchised so you’ll want to see how the particular location fits into the Hotel’s chain. Find out how the chain rates this particular property within their organization.
• Consider their Hotel policies, are they favorable to you or do they penalize you in some way.
• Find out what partnerships they have that could save you money in other areas. Many Hotels have agreements with airlines, rental car or credit card companies.
• See if they credit your frequent flyer or frequent guest programs with points.
• Check the Hotel Chain's locations. Does their Hotel chain have locations where you travel? Do they have international locations?
• Check the individual hotel's location.  Is their airport hotel really close to the airport?
• Evaluate their facility. When were the rooms last remodeled? Does it have the types of features you need? How well does it suit your need for the quick overnight stay or the weeklong resort vacation? Do they have business suites or meeting rooms available if you need them? Does the particular Hotel you want to stay in located in a safe part of town? Is any major construction going on in the area around your Hotel’s location? Will there be any large groups staying at the Hotel that could negatively impact your stay?
• Do they offer the types of extra services you need? Do they have a concierge, shuttle or laundry service?
• Can they honor your special requests?
• See if they offer a Premium or Loyalty Club that feature the services you need.
• Check to see if you belong to any groups that entitle you to a special deal with a particular Hotel.
• Consider their rates and the availability of any coupons or discounts. See who offers the best overall deal for your budget.

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All hotel reservations are guaranteed to be the lowest rate available, at the time of booking, for the dates requested and the same hotel. If you find a lower rate for the same dynamics the process is simple: Submit our Rate Guarantee Form within 24 hours of making the booking with us. We will either refund the difference or cancel the reservation without penalty. * This guarantee may not apply to special events or third party bookings. A refund may only be credited to the same credit card used to make the reservation.

It depends on the how we negotiated with the provider. Some of our providers require just a room night deposit to hold your room while others require pre-payment at the time of your reservation. Please refer to the amount displayed on the hotel confirmation page to see what your credit card will be charged upon making the reservation. Typically those requiring pre-payment are offering significantly reduced rates.

We would be happy to help you make the reservation by phone. Please call the toll free number on our site. If necessary, our Customer Service may be able to assist you.

Yes. You can switch hotels by canceling your previous reservation and making a new reservation. Please review your existing reservation to avoid any cancellation or modification penalties.

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